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MH09 Mental Health - Crisis Intervention and Emergency Services
The purpose of this module to introduce you to the skills and knowledge needed to ensure safety and well-being for the individuals you support, your colleagues and yourself.  Potential crisis situations are identified.  This training does not endorse any specific physical interventions.
Course Objective
• Describe crisis prevention, intervention, and resolution techniques and match these techniques to particular circumstances and individuals. 
• Define “crisis” and recognize the events or conditions that often come before an individual’s crisis in order to prevent the crisis or keep it from getting worse. 
• List the steps for intervening in a crisis to manage both physical and social actions to promote safety of the individual, others, and the environment. Describe how to secure appropriate backup support and assistance through the resources of your agency, service system, and community. 
• Document and report crisis in the appropriate manner. 
Intended Audience
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices
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