The Power of Listening The objective of this online training course is to give representatives the basic skills they need to become good listeners. At the end of this training session trainees will be able to understand the benefits of active listening, identify feelings, attitudes, and unspoken needs underlying customers’ words, overcome listening obstacles, and u ...

Conflict Resolution for Employees Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and tec ...

Effective Communication for All Employees Effective workplace communication is the foundation of positive and cooperative working relationships. The objective of this online communication training course will teach employees the basics of effective workplace communication. At the end of the training session, you will be able to understand the benefits of effective workplace communica ...