Child Welfare > CW103 Child Welfare I - Communication
Ignore
CW103 Child Welfare I - Communication
The act of communicating takes two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures, and signs. It is important as a Direct Support Professional to know how to effectively communicate with the persons you support as well as with other people within our environment.
Course Objective
• Identify methods for communicating effectively at all levels of an organization.
• Define communication including the reasons we communicate, behaviors used to communicate, and potential barriers to effective communication.
• Describe your own personal values and understand how they affect your relationships with the people you support.
• Identify strategies for developing effective listening skills.
• Describe effective verbal communication skills for working with children and teens.
Intended Audience
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Certificates
VeReality2
1.0 Hour 1.00 CE Credit(s) $22.33 QTY

Other Courses You May Be Interested In
Autism Spectrum Disorder
ASD02 Autism Spectrum Disorder - Participant and Family Empowerment and Autism Spectrum Disorder Promoting the rights and responsibilities of individuals and empowering them to make personal choices is at the heart of the work of a Direct Support Professional. This module will include strategies and resources for supporting individuals in their relationships with others and creating opportunities to express themselves in a safe and appropriate ...
Child Welfare
CW106 Child Welfare I - Supporting Positive Learning and Development There is a growing body of knowledge in the area of child development that gives us more hope than ever that children, even those who have experienced significant trauma, can be helped to achieve their developmental goals. This body of knowledge emphasizes the important role of consistent and nurturing care.
Autism Spectrum Disorder
ASD01 Autism Spectrum Disorder - Introduction to Human Services and Autism Spectrum Disorder Understanding and appreciating the importance of one’s job is critical to a successful work experience. The Direct Support Professional is at the foundation of the service delivery system, carrying out the mission of the Agency or organization, supporting individuals, and serving as a role model in the community. Looking at the role of the Direct S ...