Frontline Leadership > LFS02 Frontline Leadership - Communication
Ignore
LFS02 Frontline Leadership - Communication
The act of communicating involves at least two people, the sender of a message and the receiver of a message. People communicate through words, behaviors, gestures, facial expressions, pictures, and signs. Communication is an essential tool in supervision. It is important for the frontline supervisor to know how to effectively communicate with their staff as well as other people within and outside their Agencies.
Course Objective
• Define communication and communication styles
• Describe effective communication strategies and how they can be applied in the agency
• Identify methods for communicating effectively at all levels of the organization. 
• Describe the role of the supervisor in communicating to build and maintain relationships with staff.
• Compare the ways a supervisor communicates versus how a Direct Support Professional communicates. 
Intended Audience
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Certificates
VeReality2
$22.33 QTY

Other Courses You May Be Interested In
Frontline Leadership
LFS07 Frontline Leadership - Fiscal Responsibility The frontline supervisor has a fiscal responsibility to the individual receiving services, to the staff and vendors delivering services through the program or activities, and to the Agency. To be fiscally responsible, you need to have knowledge about the budget process, the elements of a budget, how decisions are made and who is responsible. Unders ...
Child Welfare
CW109 Child Welfare I - Crisis Intervention A crisis is anything that is a struggle for us to deal with through the use of our “everyday” coping skills. This module will focus on the meaning of crisis and how we can help a person manage a crisis.
Autism Spectrum Disorder
ASD08 Autism Spectrum Disorder - Vocational, Educational, and Career Support When we are children, the adults in our life make choices for us. They choose what we wear, where we go, what we eat and what we learn. As we grow older, we make more of those choices on our own. Learning is life-long. As an adult, we may enroll in art and crafts classes, writing classes, language classes. We might join a gym, or go to the library. ...